Privacy Policy

Last updated: May 14, 2026

This Privacy Policy describes how Wnxora ("we", "us", or "our") collects, uses, and discloses your information when you use our mobile application (the "App") and the services we provide through it (collectively, the "Service").

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Account information: name, email address, phone number, and password when you register.
• Profile information: profile photo, addresses, and other details you choose to add.
• Order and transaction information: items purchased, shipping and billing addresses, and order history.
• Payment information: processed securely through third-party payment gateways. We do not store full card details on our servers.
• Communications: messages, reviews, ratings, and support requests you submit.

1.2 Information Collected Automatically

• Device information: device model, operating system, unique device identifiers, and mobile network information.
• Usage data: pages viewed, features used, search queries, and interaction timestamps.
• Location data: approximate or precise location, if you grant permission, to show nearby vendors and improve delivery.
• Log data: IP address, crash reports, and diagnostic information.

1.3 Information From Third Parties

• Information from social or third-party login providers (e.g., Google, Apple) when you choose to sign in with them.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Process and deliver your orders and payments.
• Provide customer support and respond to your requests.
• Send transactional notifications (order updates, delivery status).
• Send promotional messages, where permitted, which you may opt out of.
• Personalize your experience and recommend products.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations.

3. Sharing Your Information

We may share your information with:

• Vendors and sellers: to fulfill the orders you place with them.
• Delivery partners: to deliver your orders.
• Payment processors: to complete transactions.
• Service providers: for hosting, analytics, notifications, and customer support.
• Legal authorities: when required by law or to protect our rights and users.

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access, update, or correct your personal information.
• Request deletion of your account and personal data.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below. You can also delete your account from within the App.

7. Children's Privacy

The Service is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.

8. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

9. Permissions We Request

The App may request the following device permissions:

• Camera and Photos: to upload profile pictures, product reviews, or related images.
• Location: to show nearby vendors and improve delivery accuracy.
• Notifications: to send order and promotional updates.
• Storage: to save and upload files.

You can manage or revoke these permissions through your device settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the App and updating the "Last updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Wnxora
Email: support@wnxora.com